Privacy Policy

Wing Snob ("we," "us," "our," or "the Company") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cafe-wingsnob.click, place orders, interact with our services, or otherwise engage with us. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.

This Privacy Policy is intended to comply with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission (FTC) Act, and other relevant consumer protection regulations. Where applicable, we also reference general data protection best practices consistent with industry standards for food service businesses operating online.

1. Who We Are

Wing Snob is a food service business operating in the United States. We provide customers with an online platform to browse our menu, place food orders, make reservations, and engage with our brand. Our contact details are as follows:

For all privacy-related inquiries, requests, or complaints, please contact us at the email address listed above. We will respond to your inquiry within a reasonable timeframe in accordance with applicable law.

2. Information We Collect

We collect various types of information in connection with your use of our website and services. The categories below describe what we collect and how it is obtained.

2.1 Personal Information You Provide Directly

When you interact with Wing Snob — whether placing an order, creating an account, subscribing to our newsletter, or contacting us — you may voluntarily provide personal information, including but not limited to:

• Identifiers: Full name, username or alias, email address, postal address, phone number, and similar contact details.
• Payment Information: Credit or debit card numbers, billing address, and other financial data necessary to process transactions. Note: full payment card details are processed by our third-party payment processors and are not stored on our servers.
• Order Information: Items ordered, special dietary requests, delivery instructions, order history, and preferences.
• Account Credentials: Username and encrypted password if you create an account with us.
• Communications: Any messages, feedback, reviews, complaints, or inquiries you send to us via email, contact forms, or social media platforms.
• Promotional Participation Data: Information provided when you enter a contest, promotion, survey, or loyalty program.

2.2 Information Collected Automatically

When you access our website, we and our service providers may automatically collect certain technical and usage data, including:

• Device Information: IP address, browser type and version, operating system, device type (mobile, tablet, desktop), screen resolution, and unique device identifiers.
• Usage Data: Pages visited, links clicked, time spent on each page, referring URLs, search terms used on our site, and other interaction data.
• Log Data: Server logs that record activity on our website, including access times, error logs, and session durations.
• Location Data: General geographic location inferred from your IP address, or more precise location data if you grant permission through your device settings (used to suggest nearby locations or estimate delivery areas).
• Cookies and Tracking Technologies: Information gathered through cookies, web beacons, pixel tags, and similar technologies. See Section 8 for more details.

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social Media Platforms: If you connect your social media account or log in using a social platform (e.g., Facebook, Google), we may receive profile information in accordance with the permissions you grant.
• Delivery and Ordering Platforms: If you order through third-party food delivery apps or aggregators that partner with us, we may receive order and contact information necessary to fulfill your order.
• Payment Processors: Transaction confirmation and fraud detection signals from our payment processing partners.
• Analytics Providers: Aggregated or segmented behavioral data from third-party analytics tools used to understand website traffic and user behavior.
• Marketing Partners: Information shared by advertising partners that helps us target relevant promotions to potential customers.

2.4 Aggregated and De-Identified Data

We may also use aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you. Such data may be used for research, analytics, marketing, and service improvement without restriction under this Privacy Policy.

3. How We Use Your Information

Wing Snob uses the information we collect for a range of legitimate business purposes, including:

3.1 Order Fulfillment and Service Delivery

• Processing and delivering your food orders, whether for pickup or delivery.
• Communicating order confirmations, status updates, and delivery notifications.
• Handling payment transactions and preventing fraudulent activity.
• Providing customer support, responding to inquiries, and resolving complaints.

3.2 Account Management

• Creating and maintaining your customer account.
• Verifying your identity and securing your account.
• Saving your preferences, order history, and loyalty points.

3.3 Marketing and Promotions

• Sending you promotional emails, newsletters, special offers, and loyalty rewards, where you have opted in or where permitted by applicable law.
• Personalizing marketing communications based on your order history and preferences.
• Running contests, sweepstakes, and promotional campaigns.
• Displaying targeted advertising on our website and on third-party platforms.

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email or by contacting us at [email protected].

3.4 Analytics and Website Improvement

• Analyzing how users interact with our website and ordering system to improve functionality and design.
• Conducting internal research and data analysis to understand customer preferences and trends.
• Testing new features, menus, and functionalities before full deployment.

3.5 Legal and Compliance Purposes

• Complying with applicable laws, regulations, and legal processes.
• Enforcing our Terms of Service and other agreements.
• Protecting the rights, property, and safety of Wing Snob, our customers, and the public.
• Detecting, investigating, and preventing fraudulent transactions, abuse, and other harmful activities.

3.6 Business Operations

• Managing our internal business operations, including staffing, accounting, and supply chain.
• Facilitating business transactions such as mergers, acquisitions, or asset sales.
• Communicating operational updates such as changes to menu items, hours, or policies.

4. Sharing Your Information with Third Parties

We do not sell your personal information in the traditional sense. However, as detailed below, we do share information with certain third parties as necessary to operate our business and provide our services. Under the CCPA/CPRA, certain sharing activities may be classified as a "sale" or "sharing" of personal information for cross-context behavioral advertising purposes; please see Section 9 for your rights in this regard.

4.1 Service Providers

We engage trusted third-party companies to perform services on our behalf, including:

• Payment Processors: To securely handle payment card transactions.
• Delivery Partners: To fulfill food delivery orders to your location.
• Email and SMS Marketing Platforms: To send you promotional and transactional communications.
• Website Hosting and Cloud Infrastructure Providers: To host and maintain our website and databases.
• Analytics Providers: Such as Google Analytics, to understand website traffic and usage patterns.
• Customer Support Tools: Platforms that help us manage customer service tickets and communications.
• Fraud Prevention and Security Services: To protect our platform from unauthorized access and fraudulent activity.

All service providers are contractually obligated to use your information only as directed by us and in accordance with this Privacy Policy. They are prohibited from using your personal information for their own independent purposes.

4.2 Business Transfers

In the event that Wing Snob undergoes a merger, acquisition, reorganization, asset sale, bankruptcy, or similar corporate transaction, your personal information may be transferred to the acquiring entity or successor as part of the transaction. We will notify you via email or a prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.

4.3 Legal Requirements and Protection of Rights

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or government request.
• Enforce our Terms of Service or other agreements.
• Investigate potential violations of our policies.
• Protect the safety, rights, or property of Wing Snob, our employees, customers, or the general public.
• Detect or prevent fraud, security threats, or illegal activity.

4.4 Advertising and Marketing Partners

We may share certain information (such as hashed email addresses or anonymized identifiers) with advertising partners to serve you targeted advertisements on social media platforms and other websites. This sharing may constitute "sharing" under the CPRA for the purpose of cross-context behavioral advertising. You have the right to opt out of this sharing as described in Section 9.

4.5 Aggregated or De-Identified Information

We may share aggregated or de-identified data with third parties for research, marketing, analytics, or other purposes. Such data does not identify you personally and is not subject to this Privacy Policy's restrictions on personal information sharing.

5. Data Security Measures

Wing Snob takes the security of your personal information seriously. We implement a range of technical, organizational, and administrative measures to protect your data from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption: Our website uses SSL/TLS encryption (HTTPS) to protect data transmitted between your browser and our servers. Sensitive payment data is encrypted in transit and at rest.
• Access Controls: Access to personal information is restricted to authorized employees and service providers who need the information to perform their job functions. We enforce role-based access controls and multi-factor authentication for internal systems.
• Secure Payment Processing: We use PCI-DSS compliant payment processors to handle your credit and debit card transactions. Full card numbers are not stored on our servers.
• Regular Security Assessments: We periodically review and test our security infrastructure, including vulnerability assessments and penetration testing where applicable.
• Data Minimization: We collect only the information necessary for the purposes described in this Policy and do not retain it longer than needed.
• Employee Training: Our staff is trained on data privacy best practices and the importance of protecting customer information.
• Incident Response: We maintain a data breach response protocol. In the event of a security breach that affects your personal information, we will notify you and relevant authorities as required by applicable law.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations. The following general retention guidelines apply:

After the applicable retention period expires, we securely delete or anonymize your personal information. In some cases, we may retain anonymized or aggregated data indefinitely for analytical and business improvement purposes.

7. Your Privacy Rights

Depending on your state of residence, you may have specific rights regarding your personal information. We honor these rights as described below.

7.1 Rights Under California Law (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You may request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which it was collected, the business purposes for collecting or selling it, and the categories of third parties with whom we share it.
• Right to Delete: You may request that we delete personal information we have collected from you, subject to certain exceptions (e.g., when retention is necessary for completing a transaction, legal compliance, or other permitted purposes).
• Right to Correct: You may request that we correct inaccurate personal information we maintain about you.
• Right to Opt Out of Sale or Sharing: You have the right to opt out of the "sale" or "sharing" of your personal information for cross-context behavioral advertising. To exercise this right, contact us at [email protected] or follow the instructions provided on our website.
• Right to Limit Use of Sensitive Personal Information: If we collect sensitive personal information (as defined by the CPRA), you may request that we limit its use to purposes necessary for providing our services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge different prices, or provide a different level of quality because you exercised your rights.
• Right to Data Portability: You may request a copy of your personal information in a portable and, to the extent technically feasible, readily usable format.

7.2 Rights Available to All U.S. Customers

Regardless of your state of residence, Wing Snob provides all customers with the following privacy options:

• Access and Review: You may request access to the personal information we hold about you.
• Correction: You may request corrections to inaccurate or incomplete information.
• Deletion: You may request deletion of your personal information, subject to legal and business retention obligations.
• Opt-Out of Marketing: You may opt out of receiving marketing communications at any time.
• Cookie Preferences: You may manage cookie preferences through our cookie consent tool or your browser settings.

7.3 How to Exercise Your Rights

To exercise any of the rights described above, please contact us using one of the following methods:

• Email: [email protected]
• Website: cafe-wingsnob.click (via our contact or privacy request form)

We may need to verify your identity before processing your request. Verification may involve confirming your name, email address, account information, or other identifying details. We will acknowledge your request within 10 business days and respond substantively within 45 calendar days. If we need additional time, we will notify you of the extension and the reason for it. We will not charge a fee for processing your request unless it is manifestly unfounded or excessive.

You may designate an authorized agent to make a request on your behalf. We will require written proof of authorization and may verify your identity directly before processing the request through an agent.

8. Cookies and Tracking Technologies

Wing Snob uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and support our marketing efforts. Below is a brief overview of how we use these technologies.

8.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work efficiently and to provide information to website owners. Cookies can be "session cookies" (deleted when you close your browser) or "persistent cookies" (remaining on your device for a set period or until you delete them).

8.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function properly. These cookies enable core features like shopping cart functionality, user authentication, and secure checkout. They cannot be disabled.
• Performance and Analytics Cookies: Collect information about how visitors use our website (e.g., which pages are most visited, how long users stay). We use tools such as Google Analytics for this purpose.
• Functional Cookies: Remember your preferences and choices (such as language, location, or previously ordered items) to provide a more personalized experience.
• Marketing and Advertising Cookies: Track your browsing habits across websites to deliver targeted advertising relevant to your interests. These may be set by us or by third-party advertising partners.

8.3 Managing Your Cookie Preferences

You can manage or disable cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Note that disabling certain cookies may affect the functionality of our website. You may also opt out of interest-based advertising through industry opt-out tools such as the Network Advertising Initiative or the Digital Advertising Alliance.

For full details about the cookies we use and how to manage them, please refer to our Cookie Policy.

9. Do Not Sell or Share My Personal Information

Under the CCPA/CPRA, California residents have the right to opt out of the "sale" or "sharing" of their personal information. While Wing Snob does not sell personal data in the traditional commercial sense, we may share certain identifiers with advertising and analytics partners in ways that may be considered "sharing" under California law for the purposes of cross-context behavioral advertising.

To exercise your right to opt out, please contact us at [email protected] with the subject line "Do Not Sell or Share My Personal Information." You may also manage certain tracking preferences through our cookie preference center on the website.

We will process your opt-out request within 15 business days of receipt. Once you have opted out, we will not require you to opt out again for at least 12 months unless you affirmatively choose to opt back in.

10. Children's Privacy

Our website and services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, solicit, or maintain personal information from children under the age of 13 — or under the age of 16 for the purposes of the CCPA/CPRA's opt-in consent provisions for minors — without verifiable parental consent.

Wing Snob complies with the Children's Online Privacy Protection Act (COPPA) and does not direct its website or marketing activities toward children. If we become aware that we have collected personal information from a child without appropriate parental consent, we will take immediate steps to delete such information from our records.

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected]. We will investigate and, if confirmed, promptly delete the child's information.

11. International Data Transfers

Wing Snob is a United States-based business, and your personal information is primarily collected, stored, and processed within the United States. If you are visiting our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the U.S., where privacy laws may differ from those in your country of residence.

By using our website and services, you consent to the transfer of your information to the United States and its processing in accordance with this Privacy Policy. We take reasonable steps to ensure that any international transfer of personal data is conducted securely and that appropriate safeguards are in place, consistent with applicable legal requirements.

If you are a resident of the European Union, European Economic Area, or the United Kingdom and believe that your personal data may be subject to the GDPR or UK GDPR, please note that we currently operate primarily within the U.S. market. You may contact us to discuss the applicable protections for your personal data.

12. Third-Party Websites and Links

Our website may contain links to third-party websites, applications, or services — including delivery platforms, social media pages, and payment gateways. This Privacy Policy applies solely to information collected by Wing Snob. We are not responsible for the privacy practices of third-party websites and encourage you to review the privacy policies of any third-party service you visit or use.

The inclusion of a link to a third-party website does not imply our endorsement of that site or its privacy practices.

13. Social Media Features

Our website may include social media features, such as "Like" or "Share" buttons from platforms including Facebook, Instagram, Twitter/X, and TikTok. These features may collect your IP address, the page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with these features are governed by the privacy policies of the companies that provide them.

If you interact with our social media pages directly (e.g., by commenting on or liking a post), the relevant social media platform may also collect and process your data in accordance with its own terms and privacy policy.

14. How to File a Complaint with a Data Protection Authority

If you have concerns about how Wing Snob handles your personal information and are not satisfied with our response to your inquiry, you have the right to escalate your complaint to the appropriate regulatory authority.

14.1 California Residents

California residents may file a complaint with the California Privacy Protection Agency (CPPA), which is the state agency responsible for enforcing the CCPA/CPRA:

• California Privacy Protection Agency (CPPA)
• Website: cppa.ca.gov
• Email: [email protected]
• Address: 2101 Arena Blvd., Sacramento, CA 95834

14.2 All U.S. Consumers

All U.S. consumers may contact the Federal Trade Commission (FTC), which enforces consumer protection and privacy laws at the federal level:

• Federal Trade Commission (FTC)
• Website: ftc.gov
• Complaint portal: reportfraud.ftc.gov
• Phone: 1-877-382-4357

14.3 State-Specific Resources

Many U.S. states have their own consumer protection offices and attorneys general who handle privacy complaints. We encourage you to contact the attorney general's office in your state of residence for guidance on how to file a complaint regarding privacy violations.

15. Changes to This Privacy Policy

Wing Snob reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page.
• Post a prominent notice on our website homepage or ordering page.
• Send an email notification to registered account holders, where required or appropriate.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after the posting of changes constitutes your acceptance of the revised Privacy Policy. If you do not agree with the updated terms, please stop using our services and contact us to request deletion of your data.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to reach out to us. We are committed to addressing your concerns in a timely, transparent, and professional manner.

We will make every effort to respond to privacy-related inquiries within 10 business days and to fully resolve your request within 45 calendar days, with a possible extension of an additional 45 days where necessary and with prior notice to you.

This Privacy Policy was last updated on May 28, 2026, and is effective as of the same date.