Refund Policy

Effective Date: May 28, 2026 | Last Updated: May 28, 2026

1. Introduction

At Wing Snob, we are committed to delivering exceptional food quality and outstanding customer satisfaction. We understand that issues can occasionally arise with food orders, and we have established this Refund Policy to provide clear, fair, and transparent guidelines for resolving such situations. This policy applies to all orders placed through our website cafe-wingsnob.click, our mobile ordering platforms, third-party delivery applications, and directly at our physical location.

This Refund Policy is governed by applicable United States federal and state consumer protection laws, including regulations enforced by the Federal Trade Commission (FTC) under the FTC Act. We strive to handle all refund requests promptly, courteously, and in good faith.

2. Eligibility Conditions for Refunds

Wing Snob will consider refund requests when the following conditions are met:

• Incorrect Order: You received items that do not match your confirmed order, including wrong flavors, wrong quantities, or missing items from your order.
• Food Quality Issues: The food delivered or served was undercooked, overcooked, spoiled, contaminated, or otherwise unfit for consumption at the time of receipt.
• Allergy and Dietary Violations: You explicitly noted a food allergy or dietary restriction at the time of ordering and the food delivered did not comply with those specifications, posing a health risk.
• Damaged or Compromised Packaging: Your order arrived in severely damaged packaging that affected the safety or integrity of the food items.
• Non-Delivery: Your order was confirmed and charged but never delivered or made available for pickup within a reasonable timeframe.
• Significant Delay: Your delivery or pickup order was delayed by an unreasonable amount of time and the food quality was substantially compromised as a direct result.
• Duplicate Charges: You were charged more than once for the same order due to a technical or processing error.

All refund requests are subject to review and verification by our customer service team. Wing Snob reserves the right to request photographic evidence, order confirmation numbers, or other documentation to validate a claim.

3. Timeframes for Refund Requests

To ensure prompt resolution, all refund requests must be submitted within the following timeframes:

Requests submitted outside of these timeframes may not be honored at our sole discretion. We strongly encourage customers to inspect their orders upon receipt and contact us immediately if any issues are identified.

4. Non-Refundable Items and Situations

The following items and circumstances are generally not eligible for refunds:

• Change of Mind: Refunds will not be issued simply because you changed your mind about your order after it has been prepared.
• Consumed Orders: If an order has been largely or entirely consumed, it is not eligible for a full refund unless a documented health or safety concern is reported.
• Customization Errors by the Customer: If you selected incorrect options, flavors, add-ons, or quantities at the time of ordering, the resulting order is not eligible for a refund.
• Spice Level or Flavor Preference: Dissatisfaction with the taste, spice level, or flavor profile of a correctly prepared item does not qualify for a refund unless it materially differs from its described preparation.
• Third-Party Delivery Fees: Delivery fees charged by third-party platforms (such as DoorDash, Uber Eats, or Grubhub) are not under Wing Snob's control and are not eligible for refund through us.
• Promotional and Discounted Items: Items purchased at a heavy promotional discount or as part of a limited-time offer may be subject to modified refund eligibility at our discretion.
• Gift Cards and Loyalty Points: Purchased gift card balances and earned loyalty rewards are non-refundable and cannot be exchanged for cash.
• Orders Placed Through Third-Party Apps: If your order was placed through a third-party delivery platform, refund eligibility may be governed by that platform's own policies. We encourage you to contact both Wing Snob and the third-party platform in such cases.

5. How to Request a Refund — Step-by-Step

Follow these steps to submit a refund request with Wing Snob:

1. Step 1 — Gather Your Information: Locate your order confirmation number, the date and time of your order, the items involved, and any relevant payment information (last 4 digits of card, transaction ID, etc.).
2. Step 2 — Document the Issue: Take clear photographs of the food, packaging, or any visible problems. Visual documentation significantly speeds up the review process and strengthens your claim.
3. Step 3 — Contact Us: Reach out to our customer service team using one of the following methods:
   • Email: [email protected]
   • Website: cafe-wingsnob.click
4. Step 4 — Provide Details: In your message or call, clearly describe:
   • Your full name and contact information
   • Your order number and date of purchase
   • The specific item(s) affected and the nature of the issue
   • Your preferred resolution (refund, replacement, or store credit)
5. Step 5 — Submit Supporting Evidence: Attach any photographs or documentation to your email or be prepared to share them via a follow-up communication.
6. Step 6 — Await Confirmation: Our customer service team will acknowledge your request within 1–2 business days and provide an estimated resolution timeline.
7. Step 7 — Resolution: Once your claim is reviewed and approved, we will notify you of the refund amount and method, and process accordingly.

6. Refund Processing Times by Payment Method

Once a refund has been approved by Wing Snob, please allow the following processing timeframes depending on your original payment method:

Please note that while Wing Snob processes refunds promptly upon approval, the actual time for funds to appear in your account is subject to your bank's or payment processor's policies, which are beyond our control.

7. Partial Refunds

In certain circumstances, Wing Snob may issue a partial refund rather than a full refund. Partial refunds may apply when:

• Only a portion of your order was incorrect, missing, or unsatisfactory, while the rest of the order was delivered correctly.
• An item was partially consumed before the issue was identified, and the issue was not a health or safety concern.
• The order was significantly delayed, but food was still ultimately delivered and was partially acceptable in quality.
• A promotional discount was applied to the original order, and the refund amount reflects the actual amount paid for the affected items.
• The issue reported pertains to a minor discrepancy (e.g., missing a small side item or condiment) rather than the primary order.

The determination of whether a partial or full refund is appropriate will be made by Wing Snob's customer service team on a case-by-case basis, considering all available information and documentation.

8. Order Cancellation Policy

We understand that plans can change. Please review our cancellation policy carefully:

8.1 Online and Phone Orders

Orders may be cancelled for a full refund only if the cancellation request is made before food preparation has begun. Once our kitchen staff begins preparing your order, the order cannot be cancelled or refunded. Since food preparation at Wing Snob typically begins very quickly after an order is confirmed, we encourage customers to contact us immediately if they need to cancel.

8.2 In-Store Orders

Cancellations for in-store orders must be requested immediately at the point of service and before preparation begins. Once food preparation has started, in-store orders are non-cancellable and non-refundable except in cases of quality issues or errors described in Section 2.

8.3 Catering and Large Group Orders

For catering orders or large group reservations, cancellations must be made at least 48 hours in advance of the scheduled pickup or delivery time to receive a full refund. Cancellations made between 24–48 hours in advance may be subject to a cancellation fee of up to 25% of the total order value. Cancellations made with less than 24 hours' notice will not be eligible for a refund.

9. Exchange Policy

Wing Snob offers exchanges (replacement orders) as an alternative to monetary refunds in eligible situations. An exchange may be offered when:

• You received an incorrect item and we can prepare and deliver or make available the correct item in a timely manner.
• There was a quality issue with a specific item and you would prefer to receive a correctly prepared replacement rather than a refund.
• You received a damaged or compromised item and a replacement can be provided without significant delay.

Exchanges are subject to item availability. If the requested replacement item is unavailable at the time of the exchange request, we will offer a refund or store credit as an alternative. Exchanges must be requested within the same timeframes applicable to refund requests (see Section 3). Wing Snob is not responsible for any additional costs related to redelivery through third-party platforms.

10. Store Credit Option

In some cases, Wing Snob may offer store credit as an alternative to a monetary refund. Store credit will be:

• Issued in the full approved refund amount or as otherwise agreed upon.
• Applied to your Wing Snob account or issued as a digital code redeemable on our website or in-store.
• Valid for 12 months from the date of issuance.
• Non-transferable and cannot be exchanged for cash.

Customers are never required to accept store credit in lieu of a monetary refund for eligible claims. If you prefer a monetary refund to your original payment method, please clearly indicate this preference when submitting your refund request.

11. Dispute Resolution Process

If you are unsatisfied with the outcome of your refund request, Wing Snob provides the following escalation and dispute resolution process:

11.1 Internal Escalation

If you believe your refund request was not handled fairly or correctly, you may request that your case be escalated to a senior customer service manager. To escalate, please send an email to [email protected] with the subject line "Refund Dispute — Escalation Request" and include your original case or order number. A senior representative will review your case within 3–5 business days and provide a final determination.

11.2 Chargeback Rights

Nothing in this Refund Policy limits your rights to initiate a chargeback through your credit card issuer or financial institution as permitted by law. However, we strongly encourage customers to attempt resolution with Wing Snob directly before pursuing a chargeback, as this typically results in a faster resolution for all parties involved.

11.3 Consumer Protection Agencies

If you feel a matter remains unresolved, you have the right to file a complaint with relevant consumer protection authorities, including:

• The Federal Trade Commission (FTC) at www.ftc.gov
• Your state's Attorney General's Office for consumer affairs
• The Better Business Bureau (BBB) at www.bbb.org

11.4 Governing Law

This Refund Policy and any disputes arising therefrom shall be governed by the laws of the United States and applicable state laws. Any unresolved disputes shall be handled in accordance with applicable federal and state consumer protection regulations.

12. Policy Updates

Wing Snob reserves the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website at cafe-wingsnob.click. The "Last Updated" date at the top of this page will reflect the most recent revision. Continued use of our services following any such changes constitutes your acceptance of the revised policy. We encourage customers to review this policy periodically.

13. Contact Information for Refund Requests

For all refund requests, order inquiries, or questions related to this policy, please contact our customer service team using the information below:

This Refund Policy was last reviewed and updated on May 28, 2026. All previous versions of this policy are superseded by this document.